GENERAL TERMS & CONDITION

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1. GENERAL

1.1 These Terms & Conditions (hereinafter "Terms") apply to:

• any (offer for) sale of Products by OnTracx BV via our webshop;
• any use of the OnTracx mobile application by consumers (hereinafter "Application"); and
• any subscription to and use of the OnTracx Pro platform by Professional Users (hereinafter "Professional Licence").

1.2 These Terms are provided by OnTracx BV (hereinafter "we", "us", "our" or "OnTracx"), with registered office at Vlasgaardstraat 52, 9000 Ghent, Belgium, registered with the Crossroads Bank for Enterprises under enterprise number 1000.197.286.

1.3 Part A (Articles 3–8) of these Terms applies to natural persons acting for purposes outside their trade, business, craft or profession (hereinafter "Consumer" or "Customer") who access the Website or use the Application.

1.4 Part B (Articles 9–13) applies to natural or legal persons acting in the exercise of their trade, business, craft or profession (hereinafter "Professional User") who subscribe to a Professional Licence.

1.5 Part C (Articles 14–19) contains provisions that apply to both Consumers and Professional Users.

1.6 These Terms shall be made available electronically before any Order, activation of the Application, or subscription to a Professional Licence. By proceeding, you acknowledge that you have read, understood and accepted these Terms and our Privacy Notice without reservation.

1.7 We may update these Terms from time to time for objective reasons. We recommend checking them regularly. Continued use of our services after an update constitutes acceptance of the revised Terms.

2. DEFINITIONS

In these Terms, the following capitalized terms have the meanings set out below:

• Agreement: the agreement formed between OnTracx and the Customer or Professional User, as applicable.
• Application: the OnTracx mobile application providing real-time insights into mechanical load on the body while running, including personalized recommendations to reduce injury risk.
• Credits: units of usage included in a Professional Licence Subscription Period or purchased separately, consumed when performing actions on the Pro Platform.
• Force Majeure: any event beyond the reasonable control of a Party that prevents or delays performance of its obligations.
• Included Sensors: the OnTracx sensor device(s) shipped to a Professional User upon first-time activation of a Screen, Plan or Guide subscription, after receipt of the corresponding invoice payment.
• Order: a request by the Customer to purchase one or more Products via the Webshop.
• Order Confirmation: the electronic confirmation sent by OnTracx confirming receipt and acceptance of an Order.
• Pro Platform: the OnTracx professional web-based platform providing features for in-clinic assessment, running program creation and/or remote follow-up, depending on the subscription tier.
• Product(s): the physical hardware device(s) offered for sale by OnTracx via the Webshop.
• Professional Licence: a subscription granting a Professional User access to the Pro Platform under one of the available tiers (Lite, Screen, Plan, Guide).
• Professional User: a natural or legal person acting in the exercise of their trade, business, craft or profession (e.g. physiotherapist, coach) who subscribes to a Professional Licence.
• Subscription Period: the recurring billing cycle of a Professional Licence (monthly or annual, depending on the tier).
• Webshop: the online store operated by OnTracx at www.ontracx.com.
• Website: the OnTracx website at www.ontracx.com.
• Withdrawal Period: the 14-day period during which a Consumer may withdraw from an Agreement without giving reasons.

PART A — CONSUMER TERMS

Articles 3–8 apply exclusively to Consumers.

3. THE APPLICATION (CONSUMER)

3.1 The Application is an innovative solution designed by OnTracx to provide real-time insights into the mechanical load your body endures while running. By using the Application, you can manage that load and receive personalized recommendations to reduce injury risk.

3.2 To use the Application, you must accept these Terms and our Privacy Notice.

3.3 You may only use the Application for its intended purposes and are solely responsible for the confidentiality of your account credentials.

3.4 If you breach these Terms, OnTracx reserves the right to suspend or permanently bar your access to the Application.

3.5 For technical support, you can contact us at support@ontracx.com.

4. ORDER PLACEMENT

4.1 Illustrations, dimensions, weights, descriptions and other indications of Products displayed on the Webshop have been composed as carefully as possible. However, the information provided is approximate and solely for informational purposes, without further obligation on our part.

4.2 The Order Process is as follows: the Customer adds the Product to the shopping cart, enters contact and payment details, and selects a delivery method. A summary page displays all relevant Order details and links to these Terms and our Privacy Notice. The Customer must accept these Terms and the Privacy Notice before completing payment. The Order is final once payment has been accepted, after which OnTracx will send an Order Confirmation to the Customer's email address.

4.3 An Order is only deemed accepted by OnTracx upon receipt of the Order Confirmation. No Agreement is formed until that point.

4.4 OnTracx reserves the right to refuse or cancel an Order, in particular in the event of payment refusal, fraud, unfair use, or reasonable suspicion thereof.

4.5 If a Product is out of stock, OnTracx will notify the Customer by email within seven (7) days of the Order. The Customer may choose to await restocking or cancel the Order at no cost. If cancellation is chosen, OnTracx will refund the Customer within thirty (30) days.

5. PRICING & PAYMENT (CONSUMER)

5.1 OnTracx reserves the right to change prices prior to an Order Confirmation. The latest prices, as published on the Webshop, replace all prior versions. All prices are in EUR and inclusive of Belgian VAT.

5.2 Price changes occurring after an Order Confirmation do not apply to that Order.

5.3 Payment is due immediately at the time of ordering. Accepted payment methods are listed in the Webshop during the Order Process.

5.4 The Customer must immediately notify OnTracx of any inaccuracies in payment data provided.

6. PRODUCT DELIVERY

6.1 Products will be delivered in accordance with the delivery options selected during the Order Process. Delivery is carried out by a third-party delivery service provider.

6.2 OnTracx will make reasonable efforts to deliver within a reasonable time. Indicated delivery dates are estimates only. If a Product has not been delivered within thirty (30) days after the estimated delivery date, the Customer may cancel the Order and receive a full refund. No further compensation shall be due.

6.3 The place of delivery is the address provided by the Customer. OnTracx is not responsible for consequences arising from incorrect or incomplete delivery information. If reshipping is required due to incorrect data, additional costs will be charged to the Customer.

6.4 Risk of loss or damage transfers to the Customer upon unloading of the Products by the carrier or other person employed for delivery.

6.5 If no one is available to receive the delivery, the delivery service provider will re-attempt delivery or leave a notice with instructions. If the Customer fails to retrieve the Order in accordance with those instructions, the Products will be returned to OnTracx. A new delivery can be arranged at the Customer's cost.

7. RIGHT OF WITHDRAWAL (CONSUMER)

7.1 The Customer has the right to withdraw from the Agreement within fourteen (14) days following the day of receipt of the Product (the "Withdrawal Period"), without giving any reason, provided the Products are returned in perfect condition.

7.2 To exercise the Right of Withdrawal, the Customer must notify OnTracx within the Withdrawal Period by sending a Withdrawal Notification — including the Order reference, Order number and contact details — to info@ontracx.com.

7.3 The Customer must return the Product(s) within fourteen (14) days of the Withdrawal Notification to the address specified by OnTracx, or in the absence thereof to: Vlasgaardstraat 52, 9000 Ghent, Belgium. Return costs and risk are borne by the Customer.

7.4 OnTracx will refund all amounts paid, including initial delivery costs (unless a non-standard delivery method was chosen), within fourteen (14) days of receiving the returned Products, using the same payment method as the original transaction.

7.5 The Customer must handle and inspect the Product with due care. The Right of Withdrawal may only be exercised if the Product is returned in its original packaging, in new condition, including all accessories and instructions.

7.6 If the returned Product has diminished in value, OnTracx reserves the right to deduct a corresponding amount from the refund.

7.7 OnTracx is not obliged to accept returns after the Withdrawal Period or for Products returned not in accordance with this Article, including Products with traces of use. Reasons for refusal will be communicated upon request.

7.8 If a return is rejected, the Customer has fourteen (14) days to notify OnTracx of their intention to retrieve the Product. Absent such notification, the Product may be destroyed or recycled without compensation. If retrieval is requested, the Customer has three (3) months to collect it at their own cost; failure to do so within this period is deemed consent to destruction or recycling without compensation.

8. STATUTORY WARRANTY & CONFORMITY (CONSUMER)

8.1 Products are covered by a two (2)-year statutory warranty against non-conformity with the Agreement, including defects present at the time of delivery. At its sole discretion, OnTracx will repair or replace the non-conforming Product. If repair or replacement is impossible or disproportionate, OnTracx will offer a price reduction or a full refund.

8.2 To invoke the warranty, the Customer must present proof of purchase. Any non-conformity must be reported to info@ontracx.com within two (2) months of discovery. After this period, warranty rights lapse. Products may only be returned after written confirmation from OnTracx.

8.3 Upon delivery, the Customer must verify that the quantity and quality of the Product(s) correspond to the Order. Any complaint regarding visible defects or missing items must be submitted by email within one (1) week of delivery. Failure to do so results in loss of the right to complain about visible defects.

8.4 The warranty does not apply to defects resulting from: (i) fault or negligence of the Customer; (ii) unauthorized repair or modification; (iii) poor maintenance or loss; (iv) negligent or abnormal use; (v) normal wear and tear; (vi) external causes not attributable to OnTracx; or (vii) fault or negligence of third parties.

8.5 In case of dispute regarding the cause of alleged non-conformity, an expert appointed by OnTracx will inspect the Product and determine the cause. If a Party does not contest the findings in writing within fourteen (14) days of receipt, the findings are deemed accepted.

PART B — PROFESSIONAL LICENCE TERMS

Articles 9–13 apply exclusively to Professional Users.

9. PROFESSIONAL LICENCE — SCOPE & TIERS

9.1 OnTracx offers the following Professional Licence subscription tiers:

9.2 The Lite tier includes a one (1) month free trial. At the end of the trial, the subscription will convert to a paid subscription unless cancelled before the trial period expires.

9.3 Professional Users who subscribe to the Screen, Plan or Guide tier for the first time will receive the Included Sensors once the subscription has been activated and the corresponding invoice payment has been received by OnTracx. The Included Sensors are provided only upon first-time activation and are not re-issued upon renewal, upgrade or re-subscription.

9.4 Professional Users self-declare their professional capacity. OnTracx does not require proof of professional credentials, but reserves the right to verify the professional nature of the account at any time.

9.5 There is no limit on the number of athlete or patient accounts a Professional User may manage through the Pro Platform.

10. CREDITS

10.1 Each Professional Licence includes a number of Credits per Subscription Period, as specified for the applicable tier at the time of subscription.

10.2 Credits are consumed when the Professional User performs actions on the Pro Platform (e.g. assessments, program creation, follow-ups). The specific credit cost per action is set out on the Website.

10.3 Included Credits are allocated at the start of each Subscription Period and expire at the end of that period. Unused included Credits do not carry over.

10.4 Additional Credits may be purchased separately at any time. Additional Credits do not expire and remain available until consumed.

10.5 When an action is performed, the system will first deduct from the Professional User's included Credits for the current period. Additional Credits are only consumed once included Credits for the current Subscription Period have been fully used.

11. PRICING, BILLING & PAYMENT (PROFESSIONAL)

11.1 All Professional Licence fees are in EUR and exclusive of VAT. VAT will be applied in accordance with applicable law, including the EU reverse charge mechanism where the Professional User provides a valid VAT number.

11.2 OnTracx will issue invoices for each Subscription Period. Invoices are payable in accordance with the payment method selected by the Professional User:

• Online payment (credit card, direct debit or other electronic methods): payment is due immediately upon invoice issuance.
• Bank transfer: payment is due within fourteen (14) days of the invoice date (Net 14).

11.3 OnTracx reserves the right to suspend or terminate access to the Pro Platform if payment is not received within the applicable payment term. Late payments shall accrue interest at the rate permitted under Belgian law (Wet Betalingsachterstand Handelstransacties / Loi sur le retard de paiement dans les transactions commerciales) from the due date until payment in full.

11.4 OnTracx reserves the right to adjust subscription fees at the start of a new Subscription Period. The Professional User will be notified of any fee changes at least thirty (30) days before the start of the new period. If the Professional User does not accept the new fees, the Professional User may cancel the subscription before the new period begins.

11.5 Additional Credits are invoiced separately at the time of purchase.

12. SUBSCRIPTION TERM, CANCELLATION & UPGRADES

12.1 Professional Licences renew automatically at the end of each Subscription Period unless cancelled by the Professional User.

12.2 The Professional User may cancel the subscription at any time via the account management portal on the Website. Cancellation will take effect at the end of the current Subscription Period (i.e. cancellation triggers non-renewal). No pro-rata refund will be provided for the remaining portion of the current Subscription Period.

12.3 Upgrades and downgrades between tiers may be initiated at any time. When an upgrade or downgrade takes effect during a Subscription Period, fees and Credits will be prorated accordingly.

12.4 Upon termination or non-renewal of a Professional Licence:

• The Professional User's access to the Pro Platform will be deactivated.
• Athlete/patient data remains stored on the athlete's own account and is not deleted.
• The athlete's account will be disconnected from the Professional User's account.
• Athletes may independently request deletion of their personal data by using the "Delete Account" function in the Application.

12.5 Any remaining unused Additional Credits at the time of termination are forfeited and non-refundable.

13. REFUNDS & WITHDRAWAL (PROFESSIONAL)

13.1 Professional Users act in the exercise of their trade, business, craft or profession. Accordingly, the consumer right of withdrawal set out in Article 7 does not apply to Professional Licences.

13.2 Unless otherwise required by mandatory applicable law, subscription fees paid for a Subscription Period are non-refundable, including in the event of early cancellation, downgrade or non-use.

13.3 If OnTracx materially fails to provide the Pro Platform in accordance with these Terms for a continuous period exceeding thirty (30) days, the Professional User may terminate the Agreement and request a pro-rata refund for the unused portion of the current Subscription Period.

PART C — GENERAL PROVISIONS

Articles 14–19 apply to both Consumers and Professional Users.

14. DISCLAIMER — NOT MEDICAL SOFTWARE

⚠️ The Application and the Pro Platform are wellness and performance support tools only. They are not medical devices, medical software or diagnostic tools. They are not intended to diagnose, treat, cure or prevent any disease or medical condition.

14.1 OnTracx provides insights and recommendations related to mechanical load during running. These are intended for informational and educational purposes only and do not constitute medical advice.

14.2 Consumers should consult a qualified healthcare professional before making any decisions regarding their health, training load or rehabilitation based on data provided by the Application.

14.3 Professional Users acknowledge that the Pro Platform is a support tool to complement their own professional expertise and clinical judgment. OnTracx is not liable for any clinical, therapeutic, training or other professional decisions made by the Professional User or any third party based on data or recommendations provided by the Pro Platform. The Professional User remains solely responsible for the care and advice provided to their athletes and patients.

14.4 The Application and Pro Platform have not been cleared, approved or certified as a medical device under the EU Medical Device Regulation (MDR 2017/745), the US FDA regulatory framework, or any equivalent regulatory scheme.

15. LIMITATION OF LIABILITY

15.1 OnTracx is not responsible for interruptions in the availability of or access to the Website, Application or Pro Platform, malfunctioning computer systems, viruses or other inconveniences arising from their use.

15.2 To the fullest extent permitted by applicable law, OnTracx shall not be liable for any indirect, incidental, punitive or consequential damages, including lost revenue, lost profits, interrupted use, lost or corrupted data, costs of substitute products or services, or third-party claims. These limitations apply regardless of whether OnTracx was advised of the possibility of such damages, except where damages result from OnTracx's intentional misconduct or deliberate recklessness.

15.3 OnTracx shall not be liable for damage caused by gross negligence, fraud or malicious intent by third-party service providers, including delivery service providers.

15.4 The Product is designed to be compatible with a wide range of smartphones; however, OnTracx cannot guarantee compatibility with all models and excludes any warranty or liability for incompatibility issues. It is the Customer's or Professional User's responsibility to verify compatibility. Guidance is available on our website.

15.5 Incorrect installation of the Product may contribute to physical discomfort. OnTracx shall not be liable for such discomfort. To minimize risk, we recommend: (i) keeping the Product clean, (ii) avoiding overly tight fitting, and (iii) taking periodic breaks. If you experience skin irritation, soreness, tingling, numbness, burning or stiffness while or after wearing the Product, remove it and discontinue use. If symptoms persist longer than 2–3 days, consult a physician.

15.6 Liability caps:

• For claims related to the Application (Consumer use): OnTracx's total liability shall not exceed €500.00.
• For claims related to Products purchased via the Webshop: OnTracx's total liability shall not exceed the purchase price of the relevant Product(s) in the Order that gave rise to the claim.
• For claims related to the Professional Licence or Pro Platform: OnTracx's total liability shall not exceed the total subscription fees paid by the Professional User during the twelve (12) months preceding the event that gave rise to the claim.

15.7 The limitations in this Article do not apply to the extent prohibited by mandatory applicable law.

16. DATA PROTECTION & PRIVACY

16.1 When placing an Order, using the Application or using the Pro Platform, personal data may be collected. OnTracx undertakes to treat such data confidentially and in accordance with applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").

16.2 Consumer data: the Consumer retains full ownership of their personal data at all times. Personal data will only be used to provide the services described in these Terms.

16.3 Athlete data in the Professional context: all data generated by an athlete's use of the Application or during a professional assessment is stored on the athlete's own account. The athlete grants the Professional User access to this data through explicit consent within the Application. This consent may be withdrawn at any time by the athlete, at which point data sharing with the relevant Professional User will cease.

16.4 With respect to athlete/patient personal data accessed via the Pro Platform, OnTracx and the Professional User act as joint controllers within the meaning of Article 26 GDPR. The respective responsibilities of each controller are set out in the Privacy Notice and, where applicable, in a separate joint controller arrangement.

16.5 Upon termination of a Professional Licence, athlete data remains on the athlete's account and is not deleted or transferred. Athletes may request deletion of their personal data at any time through the "Delete Account" function in the Application.

16.6 Professional Users may export PDF reports of individual assessments. Export or sharing of raw data outside the Pro Platform is not permitted.

16.7 For more information, please consult our Privacy Notice.

17. INTELLECTUAL PROPERTY

17.1 OnTracx (or its licensors) is the exclusive owner of all intellectual property rights related to the Products, the Application, the Pro Platform, the Website, and the OnTracx name and logo.

17.2 Consumers may access the Website and Application for personal, non-commercial use only.

17.3 Professional Users are granted a non-exclusive, non-transferable, revocable licence to use the Pro Platform for the duration of their active subscription, solely for the purposes described in the applicable tier. This licence does not grant any ownership or intellectual property rights to the Professional User.

17.4 Modifying, copying, distributing, transmitting, reproducing, publishing or creating derivative works from any content on the Website, Application or Pro Platform is prohibited, except as expressly permitted by these Terms.

17.5 Neither Consumers nor Professional Users may modify, reverse engineer, imitate or otherwise infringe OnTracx's intellectual property rights.

18. GENERAL PROVISIONS

18.1 Force Majeure — OnTracx shall not be liable for failure to perform its obligations due to Force Majeure. In such cases, OnTracx may suspend its obligations for the duration of the event or dissolve the Agreement without dissolution costs. The other Party has the same right to invoke Force Majeure.

18.2 Severability — If any provision of these Terms is held unenforceable, the remaining provisions shall continue in full force and effect. Both Parties shall negotiate in good faith a valid replacement provision with equivalent economic effect.

18.3 Waiver — These Terms may only be modified by a written agreement signed by authorized representatives of both Parties. No waiver of any provision shall constitute a continuing waiver or waiver of any other provision.

18.4 Entire Agreement — These Terms constitute the entire agreement between the Parties regarding their subject matter and supersede all prior oral or written agreements, representations or understandings relating thereto.

19. DISPUTE RESOLUTION & APPLICABLE LAW

19.1 OnTracx strives to provide excellent products and services. If an issue arises, please contact us first at info@ontracx.com — we'll do our best to resolve it quickly.

19.2

Consumers

19.3 These Terms are governed by and construed in accordance with the laws of Belgium. Any disputes shall be submitted to the exclusive jurisdiction of the Courts of Ghent. The United Nations Convention for the International Sale of Goods (CISG) does not apply.

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Last updated: April 2026 — OnTracx BV, Vlasgaardstraat 52, 9000 Ghent, Belgium — info@ontracx.com

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